Shipping policy

📦 Shipping Policy

All orders are processed and shipped from our fulfillment center in Guangzhou, China.

We offer worldwide shipping with transparent delivery times and free shipping for all orders over €120.

1. Processing Time

All orders are processed within 1–2 business days.

During product launches or high-volume periods, processing may take an additional 1–2 days.

2. Shipping Methods & Costs

🇪🇺 European Union

🌏 Asia

(China, Indonesia, Japan, Korea, Malaysia, Philippines, Singapore, Thailand, Vietnam, etc.)

🌍 Global (Rest of World)

(Africa, Middle East, South America, Oceania, etc.)

Standard Delivery: €11.99
Free Shipping: Orders over €120
Delivery Time: 7–20 business days
Duties & Taxes: DDP where available. In rare cases where DDP isn’t supported, local import taxes may apply.

🇭🇰 Hong Kong

🇺🇸 United States

3. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number.

Tracking updates may take 24–48 hours to appear.

4. Customs & Duties

We ship using DDP (Delivered Duty Paid) whenever available, meaning taxes and duties are covered by us.

For a small number of countries where DDP is not supported, the customer may be asked to pay minimal local duties upon arrival. These cases are rare.

5. Wrong Address / Failed Delivery

Please ensure your shipping address is correct.

If a delivery fails due to an incorrect address or the package is refused, the customer is responsible for reshipment fees.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days at support@byog-studios.com and we will assist you immediately.

7. Holidays and Delays

Shipping times may be longer during holidays, peak seasons, or unexpected logistics disruptions.

We always aim to deliver as quickly and reliably as possible.

Country/region